Don't Worry...Butterflies Ship Very Well!
We always send a few extra butterflies, and we guarantee you to release at least as many living butterflies as you have ordered.
In the unlikely event that you would have problems that would cause you to have less living butterflies for release than ordered, we would certainly refund all or part of your money. In the unlikely event that a problem arises requiring a refund, you must make your request for a refund within 3 days of the event date and butterflies must be returned to Fragrant Acres within 10 days of the event date.
WE WANT OUR CUSTOMERS TO BE SATISFIED!
We do not recommend releasing butterflies at temperatures below
65 degrees F. as they become sluggish. (Fragrant Acres cannot
guarantee weather conditions.)
Cancellation Policy: Orders cancelled 30 days or more before the event date will receive a refund minus an 8% processing fee. Orders cancelled 7 to 29 days before the event date will receive a 50% refund. Orders cancelled less than 7 days before the event date will receive a refund of the shipping charges only.
- We Care About Our Customers!
Fragrant Acres' Butterfly Farm is committed to helping you achieve the best butterfly release possible.
- We Listen to our Customers!
We understand your event is important to you. We lend a listening ear to the particulars of your situation.